You have the right to appeal against a Parking Charge Notice (PCN) you have received. The following guidance is issued should you wish to pursue this course of action.

A PCN is issued if a vehicle is parked in breach of the advertised terms and conditions on property we own, lease or have been contracted to patrol/manage. Please be aware that our signage meets or exceeds the requirements of the International Parking Community codes of conduct (www.theipc.info).

Appeals Procedure

Should you wish to challenge a PCN, you can submit your appeal within 21 days either via email to: appeals@nwcarparks.co.uk​ or in writing to the following address:

N W Car Parks Ltd,

Plumpton House,

PO Box 1388,

Blackpool,

FY1 9PA

When sending your appeal please ensure you provide the following information otherwise we will be unable to process your appeal:

• Your PCN number/Receipt Number
• Your name & full postal address including postcode
• Your vehicle registration number
• The date of the contravention
• The reason for your appeal and relevant information
• Any copies of evidence you have to support your appeal
• Your contact telephone number & email address if relevant

The amount outstanding WILL NOT increase whilst we consider your appeal. If your appeal was received within the 14 days discount payment period, the opportunity to pay the reduced charge will be extended after the appeal decision.

Your appeal may be rejected for one of the following reasons:

• Your ticket or permit fell down/blew off the vehicles dashboard/on to the seat etc.
• Your ticket or permit was not displayed clearly, face up, on the dashboard of your vehicle at the time of the PCN being issued
• You paid but forgot to display your valid ticket
• You went to get some change
• You did not know it was a Pay & Display Car Park
• You were only a few minutes overdue
• Your car was on or over the marked lines of a parking bay, the term “within the confines of an allocated parking bay,” means inside the marked white lines of the bay

Our Pay & Display conditions of parking state that valid tickets purchased must be clearly displayed on the dashboard of your vehicle with the issue and expiry time clearly visible for our parking attendants to check when patrolling the car park. If you have received a PCN for contravening these conditions, any appeal will be dealt with by our appeals team reviewing the photographic evidence supplied by our staff at the time of issue. Producing a valid ticket after the event for the parking period will not be sufficient grounds for your appeal to be upheld.

We aim to provide a fair appeals service carried out by our experienced appeals team. Our staff will rely on all date/time stamped photographic evidence taken, reports from our parking enforcement officers, any relevant data from the ticket machine on site/online payment logs and your correspondence when responding to the appeal.

Once your appeal is received we will contact you within 14 days with a decision, should you wish to contact us about an appeal, you are advised not to do so until 14 days have passed.

Refunds of any payments will only be made if our appeals team approves an appeal. If you do appeal and do not hear from us within 28 days then please contact us, do not assume that your appeal has been successful.

In the event that your appeal is unsuccessful then we will provide you with the appropriate details enabling you to lodge a further appeal to the Independent Appeals Service (IAS) within 21 days of the initial appeal being rejected. Details of the appeal procedure can be found at: https://www.theias.org/ .

We will defend our charges vigorously and will consider recovering costs against any County Court action that may be issued against us.

Please visit our FAQ section before submitting your appeal as an explanation as to why your Parking Charge Notice was issued may be included in the answer section.